Can I cancel or change my order?

If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.

Is shopping with Pink Punk Area safe?

Pink Punk Area was founded by people with nearly five years in the e-commerce industry. We take your business seriously and, above all, want our customers to be happy. We accept a number of the most-trusted online payment methods available today.

How do I receive assistance with my order?

Our team of customer service representatives is standing by to assist customers along every step of the way – from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by clicking on Contact Us section, we will reply to you within 24 hours.

How much does shipping cost?

We offer free standard shipping worldwide.

If you need express shipping, you could choose it at checkout, which costs US$22.99.

How long will it take for my order to arrive?

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays and any unforeseen circumstances)

Processing Time: 2-7 business days

Standard Shipping Time: 5-20 business days

Express Shipping Time: 3-7 business days

Due to extremely high demand, the distance between countries, slow postal services, and shipping delays it can sometimes take up to 7 business days to process your order and up to 2 months for your delivery to arrive.

What Payment options do I have with Pink Punk Area?

Pink Punk Area accepts secure payments via PayPal, Visa and MasterCard.

Will I be charged for customs, taxes, VATs, or other extra fees?

Pink Punk Area does not collect fees for any costs other than the products we sell and shipping. In some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.

How to pay with a credit card?

Select your shipping address or create a new one;

Enter your card details and click “Submit”;

Your payment will be processed and a receipt will be sent to your e-mail address. The money would be deducted once you paid successfully.

What countries does Pink Punk Area ship to and how long will arrive?

Pink Punk Area ship products to worldwide. This time frame begins from the time that a product is delivered to the carrier service by our merchants. Because we work with a number of different merchants, it is typical for items ordered from multiple merchants to arrive at their destinations separately.

Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis.

You can go to Shipping Info to know more.

How do I track my order's progress?

Users are able to track orders by accessing under the “My order” section. We will update you with the shipping number once the order is sent out.

If you have any trouble tracking an order on your own you can contact a member of our customer service department and provide your registered email address and/or order number. Just contact us by clicking  ”Contact Us”  in your order account with submitting the ticket, we will reply to you within 24 hours.

How do I receive my refund?

In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, we will make an agreement with you on your unreturned items.

Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid after accepted by our customer service center.

What if my order is damaged or defective?

In the unfortunate case that one of our products arrives damaged or defective, we offer full refunds. We ask that you provide a photo of the product to our customer service department so that we may work to process your refund request. Please contact us by clicking Contact Us on our website with submitting the ticket, or send us an email to support@pinkpunkarea.com we will reply to you within 24 hours.

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